Quality
Management
1) What is
meant by configuration item?
In SDLC any item that needs to be
changed in the project is considered as a configuration item. Few of
configurable items are program/source code, any JCL’s, it could be even
documents related to Quality.
2) What is
meant by change request?
After releasing of first version of
software, when user need some changes in previous version, then it’s
called "change request".
3)
What is meant by version control?
To brief about version control, it is a
mechanism of managing the versions of files in the project. For example let us
take a file. A prepared on a certain date by a person XX and the same file is
modified by a person Y on the same date. There comes a question how it can be
tracked? This is the place we apply version control tools like VSS, CVS that
helps us to keep track of versions. Modified person's name, time, comments.. if
the data is lost by any chance version control tool helps us to recover the
latest data from the repository
4). Can anybody tell me how can maintain
and get IEEE, ISO, PCMM I, CMM, SIXSIGMA levels etc.
Simply ask your management to apply for
appropriate certification Once you are certified, say IS0 9001:2000, there will
be a set of primary and secondary objectives like Effort variance should not be
> 10%, Defect Escape Rat should be less than
7%............................you try to achieve them and based on a periodic
evaluation you can get to know whether you are maintaining it or not...
5). Give me an Examples of Non Conformity,
Improvement Note, & Preventive Action, OR Case Studies for Quality
Assurance Group.
Non-conformity: -The definition covers the departure or absence of one or more quality characteristics or quality system elements from specified requirements.
6). How can we measure the quality of
application, in quality and quantity basis?
Quality Of the Application is
depends on the 1) Prevention----- I) User training, Desk help
2) Appraisal --- Testing
3) Review --- Retesting
It all includes in the cost of application it can help us to get the quality of application
7). What is KPA in QA? Can u explain in
detail?
Capability maturity model (CMM)
has 5 maturity levels. A) Initial B) Repeatable C) Defined D) Managed and E) Potimizing
Each of the above level except "Initial" is composed of several process areas called "Key Process Area". Again each KPA has 5 sections called common features.
8). Which Level of CMMI implements V Model?
There
is no connection of V model with CMMI
9). TQM stands for _______________
A)
Team Quality Management
B) Total Quality Management
C) Total Quick Management
D) Total Quality Managers
B) Total Quality Management
C) Total Quick Management
D) Total Quality Managers
Ans:
B) Total Quality Management
10).
What does the term QCD stand for?
A)
Quality, Cost, Delivery
B) Quality, Cause, Delivery
C) Quantity, Cost, Delivery
D) Quality, Cost, Demand
B) Quality, Cause, Delivery
C) Quantity, Cost, Delivery
D) Quality, Cost, Demand
Ans:
B) Quality, Cost,
Delivery
11). Quality means conformance to
specifications
A)
True
B) False
B) False
Ans:
B) Industry accepted definitions of
quality are “conformance to requirements”
(from Philip Crosby) and “fit for use” (from
Dr. Joseph Juran and Dr. W. Edwards Deming).
12). Quality
means delivering products and services that
A)
Meet customer standards
B) meet and fulfill customer needs
C) meet customer expectations
D) All of the above
B) meet and fulfill customer needs
C) meet customer expectations
D) All of the above
Ans: D) All of
the above
13). According to ISO, Quality is the
totality of features and characteristics of a product or service that bears on
its ability to ______ a stated or implied need.
A) Meet and/or
Exceed
14). As per TQM, the TWO types of Customers
for any organization are ___ and ___
Explanation: TQM focuses on
TWO types of Customers namely INTERNAL and EXTERNAL Customers.
15). As per TQM, ‘World-Class’ means,
A)
World wide presence
B) Best in the world
C) World wide sales
D) World wide web
B) Best in the world
C) World wide sales
D) World wide web
Explanation: TQM focuses on being the best in the world immaterial of whether it is present world wide or not.
16). Process means ‘What is actually done to
create a product or deliver a service’
Explanation: TQM focuses both on Product and Service.
17).
Concurrent Engineering is also called as ________...
Concurrent engineering is a
business strategy which replaces the traditional product development process
with one in which tasks are done in parallel and there is an early consideration
for every aspect of a pr oduct's development process. This strategy focuses on
the optimization and distribution of a firm's resources in t he design and
development process to ensure effective and efficient product development
process.
18). What does PDCA mean?
Plan: Plan every activity in a project with proper analysis
and considerations for risks and other constraintsDo: Work on the activity as per the plan and complete it
Check: Check the work you have done with Quality Standards and correct the anomalies
Act: Do the root cause analysis and correct the process to prevent the occurrence of errors in future.
19). PDCA Cycle is also called as
____________
A)
Deming Wheel
B) Continuous Improvement Cycle
C) Deming cycle
D) All of the above
B) Continuous Improvement Cycle
C) Deming cycle
D) All of the above
Ans:
Deming
Wheel
20).
Prevention Cost is a ______ cost
A)
Conformance Cost
B) Internal Failure Cost
C) External Failure Cost
D) none of the above
B) Internal Failure Cost
C) External Failure Cost
D) none of the above
Ans:
C
Prevention
cost is not an external failure cost, it is "the cost of activities
specifically designed to prevent poor quality in products or services",
and so it should be a conformance cost
21). Cost of Rework is an Internal failure
cost
A)
True
B) False
B) False
Ans:
True
22). Benchmarking is the continuous process
of measuring products, services and processes against the toughest competitors
or those companies recognized as industry leaders
A)
True
B) False
B) False
Ans:
True
23). Benchmarking improves Customer
satisfaction
A)
True
B) False
B) False
Ans:
True
24). Deming Wheel is a constantly rotating
________ Cycle
The approach to continuous improvement is best
illustrated using the PDCA cycle, which was developed in the 1930s by Dr.
Shewhart of the Bell System. The cycle comprises the four steps of Plan, Do,
Check, and Act. It is also called the Deming Wheel,
and is one of the key concepts of quality.
25). FMEA is _____________
A)
First Materials Engineering Analysis
B) Failure Mode and effect analysis
C) Failure Materials Engineering analysis
D) First Mode and Effect Analysis
B) Failure Mode and effect analysis
C) Failure Materials Engineering analysis
D) First Mode and Effect Analysis
Ans:
Failure
Mode and effect analysis
26). DFMEA is __________
The Answer is Design FMEADesign Failure Mode and Effective Analysis
27). _______________ Developed Control
Charts.
A)
Deming
B) Shewhart
C) Pareto
D) Joseph Juran
B) Shewhart
C) Pareto
D) Joseph Juran
Ans:
28). Cause and Effect diagram is also called
as ________________
A)
Fish Bone Diagram
B) Ishikawa Diagram
C) Both a & b
D) None of the above
B) Ishikawa Diagram
C) Both a & b
D) None of the above
Ans:
C
Both
Fish Bone Diagram
Ishikawa Diagram
Ishikawa Diagram
29) What is a RPN in a FMEA?
A)
Rejections Process Number
B) Risk Process Number
C) Risk Priority Number
D) None of the above
B) Risk Process Number
C) Risk Priority Number
D) None of the above
Ans:
Risk
Priority Number
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